Refund policy

At Shoppy Buy, we want you to have a smooth shopping experience. If you receive a damaged, defective, or incorrect product, please contact us so we can assist you.

1. Damaged or Incorrect Products

If your order arrives damaged, defective, or you receive an incorrect product:

• Please contact us within 48 hours of delivery.

• A clear unboxing video is required to verify damage or missing/incorrect items.

• Please provide your order number along with photos and the unboxing video.

• After verification, we may offer a replacement or other suitable resolution.

2. Return Eligibility

Returns are accepted only for eligible products and approved cases. Products must be unused and returned in their original condition and packaging.

Certain products may not be eligible for return due to their nature. Product-specific return conditions, where applicable, will be mentioned on the product page.

3. Refunds

Once a return or refund request is approved, the refund will be processed according to the applicable payment method and may take a few business days to reflect in your account.

4. Courier Damage

If a product is damaged during transit, please report it to us immediately with the required photos and unboxing video. We will review the case and coordinate the appropriate resolution.

5. Return Requests

To request a return, replacement, or refund, please contact our support team with:

• Order number

• Reason for the request

• Photos of the product

• Unboxing video, where applicable

Requests that do not meet the applicable return conditions may not be accepted.

6. Cancellation

Orders may only be cancelled before they are dispatched. Once an order has been shipped, cancellation may no longer be possible.

Shoppy Buy reserves the right to review each return and refund request and determine eligibility based on the product condition and circumstances of the request.